Add-on
Caller authentication
Initiate the eID authentication on your end of the call and let users complete it on their device. Caller authentication enabled by Client Initiated Backchannel Authentication (CIBA).
Trigger the authentication and let the customer complete it on their phone
Trigger the authentication and let the customer complete it on their phone
Typically, users authenticate on the same device. However, during calls with banks, insurers, or doctors, they may need to verify their identity directly on that call.
CIBA enables this by facilitating authentication between the caller and the organization. With CIBA, users can complete eID authentication without initiating the process themselves.
Typically, users authenticate on the same device. However, during calls with banks, insurers, or doctors, they may need to verify their identity directly on that call.
CIBA enables this by facilitating authentication between the caller and the organization. With CIBA, users can complete eID authentication without initiating the process themselves.
Make phone call authentication safer for your customers
Make phone call authentication safer for your customers
Enhance security with eIDs
eID authentication guarantees secure identity verification for your customers. Enhance the safety of your phone call verification process with eIDs
Protect users from phone scams
Caller authentication assures your users that they are talking to a real company representative. For example, Swedish BankID displays security questions during authentication to warn your users of scammers.
Simplify the process
Caller authentication makes the process easier for your users. Instead of asking security questions over the phone, you can initiate the authentication for them.
Explore more resources
Explore more resources
Take a look at our guides, documentation, and blog posts to help you understand Caller authentication and CIBA
Take a look at our guides, documentation, and blog posts to help you understand Caller authentication and CIBA
Learn the technical side of how CIBA works
Learn the basics about CIBA and its use cases
How to authenticate callers with Twilio, CIBA and BankID
How to implement Swedish BankID in telephone calls
Ready to get started with Caller authentication?
Ready to get started with Caller authentication?
Start testing for free today. Onboard your company in minutes and test our products for as long as you like
Start testing for free today. Onboard your company in minutes and test our products for as long as you like