Trigger the authentication from your end and let the customer complete it on their phone
In most cases, a user initiates and completes the authentication process on the same device. But when a person is on a call with their bank, insurance company, or doctor, they might have to verify their identity on that same call.
CIBA facilitates this process between the caller (end user) and the organization requesting the authentication.
With CIBA, your users can complete the eID authentication without having to start the process themselves.
![CIBA graphic CIBA graphic](https://www.criipto.com/hs-fs/hubfs/CVI%2022%20images/Content/CIBA%20graphic.png?width=800&height=488&name=CIBA%20graphic.png)
Enhanced security with eIDs
Make your phone call verification process more secure with eID authentication.
Protect users from phone scams
Caller authentication assures your users that they are talking to a real company representative. For example, Swedish BankID displays security questions during authentication to warn your users of scammers.
Simplify the phone call authentication process
Caller authentication makes the process easier for your users. Instead of asking security questions over the phone, you can initiate the authentication for them.
Ready to implement Caller authentication with CIBA?
Discuss your needs with an expert and learn how to get started.
Discuss your needs with an expert and learn how to get started.
Learn how Swedish BankID in telephone calls protects your users
![BankID telefoni](https://www.criipto.com/hs-fs/hubfs/CVI%2022%20Blogposts%2c%20customercases%20etc/Swedish%20BankID%20Secure%20start/BankID%20telefoni.png?width=2000&height=1246&name=BankID%20telefoni.png)