Add-on

Caller authentication

Initiate the eID authentication on your end of the call and let users complete it on their device. Caller authentication enabled by Client Initiated Backchannel Authentication (CIBA).

Caller authentication

Trigger the authentication and let the customer complete it on their phone

Trigger the authentication and let the customer complete it on their phone

Typically, users authenticate on the same device. However, during calls with banks, insurers, or doctors, they may need to verify their identity directly on that call.

 

CIBA enables this by facilitating authentication between the caller and the organization. With CIBA, users can complete eID authentication without initiating the process themselves.

Typically, users authenticate on the same device. However, during calls with banks, insurers, or doctors, they may need to verify their identity directly on that call.

 

CIBA enables this by facilitating authentication between the caller and the organization. With CIBA, users can complete eID authentication without initiating the process themselves.

CIBA graphic

Make phone call authentication safer for your customers

Make phone call authentication safer for your customers

Enhance security with eIDs

eID authentication guarantees secure identity verification for your customers. Enhance the safety of your phone call verification process with eIDs

Protect users from phone scams

Caller authentication assures your users that they are talking to a real company representative. For example, Swedish BankID displays security questions during authentication to warn your users of scammers.

Simplify the process

Caller authentication makes the process easier for your users. Instead of asking security questions over the phone, you can initiate the authentication for them.

 

Explore more resources

Explore more resources

Take a look at our guides, documentation, and blog posts to help you understand Caller authentication and CIBA

Take a look at our guides, documentation, and blog posts to help you understand Caller authentication and CIBA

Learn the technical side of how CIBA works

Learn the basics about CIBA and its use cases

How to authenticate callers with Twilio, CIBA and BankID

How to implement Swedish BankID in telephone calls

Ready to get started with Caller authentication?

Ready to get started with Caller authentication?

Start testing for free today. Onboard your company in minutes and test our products for as long as you like

Start testing for free today. Onboard your company in minutes and test our products for as long as you like