When customers of utility companies log in to see their electricity, water, or gas consumption, they expect a seamless and fast experience. Poor and complicated verification journeys increase the risk of customer dissatisfaction and abandonment, often leading consumers to switch to competitors.
Criipto’s eID authentication solution supports your business growth by helping you create an effortless and secure login experience for your users.
Why do you need an eID authentication solution?
So why does your utility company need eIDs in the first place?
1. Easy access to accounts
People are used to fast, easy, and efficient login processes, so they expect this from online services.
If your utility company wants to live up to this expectation, you’ll need to provide the most efficient and up-to-date login experience.
Authenticating users with eID verification lets them quickly access their accounts. They’ll use the same familiar process as when they log in to their bank account, insurance company, or telecom operator.
2. High level of security
Security is a critical factor when it comes to customer authentication. Utility companies must protect their customers’ information and data. An eID verification process makes this possible.
eIDs are a secure authentication method, which ensures that the user is who they claim they are. Because of how easy they are to use, eIDs let businesses boost security without having to compromise on the user experience.
3. Simplified onboarding
To grow as a business, companies should strive to provide a smooth registration process, making it as easy as possible for users to sign up and use their service.
After all, making registration easy is a huge part of successful customer acquisition. Using your personal eID to register for a service improves conversion rates and speeds up the onboarding process.
eIDs reduce the number of steps and information required to register. That’s why utility companies using eIDs can expect to acquire more new customers and decrease the chance of them abandoning the sign-up process.
Read more about optimizing customer onboarding with eIDs.
Are You a Utility Provider in Norway? Learn How to Comply with the New Authentication Law
A new law is being introduced in Norway to enhance customer security and privacy within the utility sector.
Currently, when customers switch providers, there is no authentication process to verify their identity. Additionally, there has been no method to document the customer's consent to make the switch.
By June 1, 2025, all utility providers must implement a secure login system to comply with this new law.
Learn more about the regulation >
